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Last Updated: 14/09/2024
Welcome to stackpainandinjurysolutions.com (“website” or “platform”)
At Stack Pain and Injury Solutions (“we,” “our,” or “the Company”), we are committed to protecting the privacy and security of your personal data.
This Privacy Policy outlines the types of information we collect, how we use it, and the rights you have concerning your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.
1.1. We do not knowingly collect personal data from individuals under the age of 18 without parental consent.
1.2. If you are under 18 years of age, you must obtain the consent of a parent or legal guardian to use our services.
1.3. If we become aware that personal data has been collected from a person under 18 without such consent, we will take appropriate steps to delete such data.
2.1. We collect the following types of personal information from clients:
2.1.1. Personal Identification Information: Name, email address, phone number, date of birth, address, and identification documents.
2.1.2. Medical Information: Health history, details of past and current medical conditions, medications, and relevant treatment information.
2.1.3. Payment Information: Bank details, credit card information, and billing address for processing payments.
2.1.4. Technical Data: IP address, browser type, operating system, and usage data such as pages viewed, time spent on the website, and referral sources.
2.1.5. Cookies and Tracking Information: Data collected from cookies and other tracking technologies, such as browsing behaviour and preferences as per clause 9.
3.1. We collect and use your personal data for the following purposes:
3.1.1. To Provide Services: Personal and medical information is essential to providing customized treatments, making accurate medical assessments, and delivering effective therapy.
3.1.2. To Process Payments: We use payment details to process transactions for services rendered and to handle refunds where necessary.
3.1.3. To Communicate with You: Contact information is used to send appointment confirmations, service updates, and marketing materials where consent has been given.
3.1.4. To Comply with Legal Obligations: We may be required to retain and disclose your data for compliance with Irish law, regulatory authorities, or in the context of legal claims.
3.1.5. For Security and Monitoring: Technical data is collected to monitor the security of our website, prevent fraud, and ensure compliance with our terms of use.
3.1.6. For Improvement of Services: Usage data and tracking information help us understand how clients use our website and improve our services and user experience.
4.1. We may share your personal data with third parties in the following circumstances:
4.1.1. Service Providers: We may disclose personal data to third-party service providers for the purposes of processing payments, storing medical information, or delivering services on our behalf.
4.1.2. Legal Requirements: We may disclose personal data where required to comply with legal obligations, enforce our Terms and Conditions, or protect the rights, property, and safety of the Company, our clients, or others.
4.1.3. Professional Referrals: With your consent, we may refer your medical information to third-party healthcare professionals or specialists to supplement your treatment.
4.1.4. Corporate Transactions: In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the business assets, subject to confidentiality obligations.
5.1. We implement strict data protection measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, restricted access to personal information, and regular security audits. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
6.1. We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. We process your personal data in line with these regulations, ensuring that it is processed lawfully, fairly, and transparently. We also limit data processing to what is necessary for the purposes outlined in this Privacy Policy.
7.1. Professional Standards: All healthcare professionals available through our Platform are required to comply with applicable professional standards, including maintaining valid licenses, certifications, and insurance as required by law.
7.2. Confidentiality of Medical Information: We adhere to strict confidentiality standards for handling your medical data. Any medical information shared with third parties will be done so with your explicit consent and only for purposes directly related to your treatment.
8.1. We are committed to ensuring that your rights concerning data privacy are clearly articulated and easily accessible. As a user, you have the following rights in accordance with applicable data protection laws,
8.1.1. Right to Access: You can request access to the personal information we hold about you. We will provide you with a copy of your data and inform you of how it is used.
8.1.2. Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
8.1.3. Right to Erasure: You can request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
8.1.4. Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
8.1.5. Right to Withdraw Consent: If we rely on your consent for processing your personal information, you can withdraw your consent at any time.
9.1. To exercise your rights, please contact us at [contact details provided below]. We will respond to your request within one month in accordance with GDPR requirements.
10.1. We generally retain personal information to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.
10.2. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
10.3. When we no longer require the personal information, we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.
11.1. We use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. Our use of cookies and tracking technologies includes:
11.1.1. Essential Cookies: These cookies are necessary for the operation of our App. They enable you to move around the App and use its features.
11.1.2. Performance and Analytics Cookies: These cookies collect information about how you use our App, allowing us to improve its functionality and user experience. For example, these cookies help us understand which pages are visited most frequently and how users navigate the site.
11.1.3. Functionality Cookies: These cookies allow our App to remember your choices (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
11.1.4. Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.
11.2. You may have choices regarding the use of cookies and tracking technologies, including adjusting browser settings to refuse cookies, using opt-out mechanisms from industry-wide initiatives, and setting privacy preferences for specific tracking technologies.
12.1. In some cases, your personal data may be transferred and stored outside of the European Economic Area (EEA). Where such transfers occur, we will ensure that your data is protected by implementing appropriate safeguards, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, to ensure the data is treated with the same level of protection as under European and Irish law.
13.1. We do not use automated decision-making processes or profiling based on your personal data that would significantly affect your legal rights. Any decisions that materially impact you will be made by our professionals, and you will have the opportunity to discuss any concerns or request manual intervention.
14.1. This Privacy Policy is governed by the laws of Ireland. Any disputes arising out of or related to the interpretation or application of this policy shall be subject to the exclusive jurisdiction of the courts of Ireland.
15.1. We encourage you to first contact us at stackpainandinjurysolutions@gmail.com to seek resolution of any issues before pursuing legal action. We are committed to resolving any concerns promptly and effectively.
16.1. Understanding and Agreement:
16.1.1. By accessing and utilizing our services, you affirm that you have thoroughly read, understood, and embraced the terms laid out in this Privacy Policy as well as our Terms of service. This acknowledgment is crucial, as it forms the basis of our mutual understanding and agreement regarding your data and privacy.
17.1. We are committed to regularly reviewing and updating this Privacy Policy. Our aim is to stay aligned with emerging legal standards, technological advancements, and shifts in our service offerings.
17.2. If any significant modifications, revision, amendment, are made to this policy, we pledge to provide you with timely notifications. This ensures that you are always well-informed about how we handle your personal data, thereby empowering you to make choices that are best suited to your privacy preferences.
